Information Navigation and Advice
Have you been newly diagnosed with an illness or disability?
Has your condition changed and you need advice or information?
Are you in debt or have a problem with your housing?
Our expert team of advisors provide free advice & information by telephone, web, email and face to face. We handle complex queries and work with our clients to resolve lots of different issues. Often we work one to one with people over a period of time to sort an issue out.
What the service provides
We provide up-to-date information on a wide range of issues including:
- Welfare Rights and Benefits
- Money and Debt
- Housing
- Education
- Access
- Aids and Adaptations
- Transport and Mobility
- Equipment
Getting the help you need
Please contact us if you need advice and you are a Disabled person or carer living in the London Borough of Richmond upon Thames.
Our advisors are busy so please do make an appointment before making a trip to see us. Please clearly leave your name, contact details and tell us about the support you need.
To make an online referral please choose one of the options below:
Contact Details
Leave a message: If you don’t get through to an advisor, please leave a message. You can e-mail us with questions and find more advice and information throughout this website.
Drop in: Visitors are welcome to our centre during opening times only but it is advisable to have an appointment. You can find us at The Disability Action and Advice Centre (DAAC), 4 Waldegrave Road, Teddington, TW11 8HT and we are next door to Teddington Library.
For further details, map and directions please visit our Contact Us page.
Client Feedback
Here’s what some of our clients have said about the support they received from our advisors:
Without here it would be difficult for me because of problems with English. I can trust the information I get from you.
I feel clearer about what to do, reassured that there is support if I need it again,
and I’m much less anxious today.
At a stressful time it has been good to talk to someone who wants to help. This will help my parents on a day to day basis, which improves their quality of life and lessens my concerns.